How ERP Can Enhance Customer Experience

Enterprise Resource Planning (ERP) systems can enhance customer experience by providing a more holistic, engaging, and positive experience for customers. ERP systems can help businesses achieve this by improving communication, response time, and gaining holistic customer insights. An ERP system can enable businesses to provide "always-on" communication with their customers through AI and NLP-powered chatbots. This can reduce man-hours spent on addressing customer concerns and provide prompt responses to customer queries, resulting in higher customer satisfaction.