INBOUND/ OUTBOUND CALL CENTER
The Call center version is a comprehensive customer contact platform that seamlessly integrates with your existing voice and data systems, whether VoIP, PRI and GSM.
Ø Compatible with PRI and GSM interface.
FEATURES:
Our packages deliver world class applications like –
· Predictive Dialing
· Progressive Dialing
· Vicidial - Call center solution for both inbound and outbound call center : ACD (Normal and Skill Based)
· GSM Integration – Converts landline to mobile calls to mobile to mobile calls thereby saving upto 70% of the telecom costs
· CRM – Customer relationship management software with flexible and powerful features.
· V Logger – Digital multi-channel voice logging, call monitoring and recording software
· Multi-party Conference with Talker Optimization -for 5 or more people
· Voicemail System- Unlimited password-protected voicemail boxes, e-mail notification, Voicemail forwarding and broadcasts
· CDR – Call Detail Record
· SMS Integration – to send SMS using e-mail software like OutLook/Lotus Notes
· Auto Monitoring – Hardware and software monitoring component with automatic alerts through e-mail or SMS
· IVR- Interactive - Voice Response, Lets you interact with a menu. Flexibility to create upto 9 levels and 9 sub-levels.
*astTECS features you would expect from a PBX including many advanced features that are often associated with high end and high cost proprietary PBXs.
CONTACT INFO:
VICKRAM SINGH
Cell Ph : +91-9739433102
Email : a.vickram@asttecs.com
Website : www.asttecs.com
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#2450,16th main ‘B’, H.A.L 2nd Stage ,Kodihalli,Indiranager,
Bangalore-560008,Karnataka,India.
Tel:25292323,42425000.