ITIL Foundation Training in Chennai

Get yourself certified for just Rs 8500/- (all inclusive)

Technopundits Business Solutions LLP is a Chennai based Training and Consultancy firm. Our mission is to deliver reliable, effective and flexible training programs to our customers with an emphasis on profitability, people, and an innovative and value for money solutions.

The ITIL® Foundation Certificate course is intended for people working in IT Service Management / Helpdesk functions / BPO’s who may new to the role or may already have experience in this function.

Delegates will learn about the internationally recognized best practice concepts of the IT Infrastructure Library (ITIL®) and the benefits that can be gained by adopting the processes in your work.

On completion of the course the participants should be able to:
Identify ITIL® Best Practice terminology; Terms, Definitions and Phrases.
Discuss the principles of the IT Service Management processes and how they relate to each other in order to deliver a quality IT service and finally pass the exam with ease.

Course
This course introduces the need for IT Service Management and emphasizes the importance of the effective and efficient management of the IT infrastructure in business. The basic ITIL concepts will be explained together with the following key ITIL® topics.
• Service Desk
• Incident Management
• Problem Management
• Change Management
• Configuration Management
• Release Management
• Service Level Management
• Financial Management (IT)
• Capacity Management
• IT Service Continuity Management
• Availability Management
• Security Management

Delegates will consider these topics from the viewpoint of users and customers of the IT service as well as from the supplier’s perspective.

Please call us to book your seats now.

www.technopundits.in

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