Team Leader (International Process)
Job ID: TLITEC3001
Job Title: Team Leader (International Process)
Experience: 2 – 3 Years
Location: Salem
Education: UG – Any Graduate – Any Specialization, Graduation Not Required, PG – Any PG Course – Any Specialization, Post Graduation Not Required
Compensation: Best in the Industry.
Name Of The Company: Nana Falia InfoTech Pvt Ltd.
Job Description:
Team Handling
Willingness to work in night shifts
Ability to convince the customers
Ability to manage the team members and to get the best out of them.
Desired Profile:
Should have to manage
a team of 20 agents, including Sr. executive.
Must train his/her team members and to
deliver the best out of them.
Must have good
communication skill and convincing ability.
Self Motivated and target oriented, Must work in
pressure,
Achieve Daily, Weekly & Monthly Targets
Manage the complete operations and staff of the
center independently
Should have interviewing and hiring experience
Should smartly handle
the team and achieve monthly targets.
Should be very confident and have positive
attitude.
Should be able to work in flexible shift & willingness to work on extended hours when
needed.
Identify, research, and resolve marketing / Sales
issues using the knowledge base.
Knowledge and hands on experience on international
Customers.
Should be able to diffuse volatile situations when
distressed or irate calls.
Should have 2-3 years of experience in
international voice process.
Need to have team handling experience on paper for international voice process (2-3 yrs)
Need to have Sales / marketing / survey Experience in an international voice processes (2-3 yrs)
Effective Work Generator,
Good Telemarketing/ telesales Experience.
Company
Profile:
Nana Falia InfoTech is a Software Development and Business Process
Outsourcing (BPO) company specializing in Integrated BPO solutions across the
front and back office that support the entire lifecycle of our client.
Having started operations at Salem, Tamilnadu, Nan Falia InfoTech now employs over 100+ professionals offering Right Sourcing, seamlessly blended services from its 2 delivery center in Salem and at Chennai. By integrating highly trained people with state-of-the-art technology and proven business methodologies, we collaborate with clients to help them excel in their industry and maximize their Business values.
Contact.
Rooban.
Address:
Nana Falia InfoTech Pvt Ltd.
18, Gokulam Road,
Fairlands,
Salem.
Telephone: 8825089194