Note:
Note:
Note:
Note:
• Smile before you pick up the telephone or wear your headset with Microphone • Decide what you want to say. Make a Headline statement in your mind. • Greet the caller with a nice hello and acknowledge his call stating your name and Organizatio
· Learn to make presentations · Learn to respond on the telephone
· Read with correct phonetic pronunciation · Learn Word Stress Techniques
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